You’ll hear a cracking sound when you bend the stick. It takes around 3 hours for ingredients to combine and activate. The stick will turn light yellow in 24 hours. Do not repeatedly bend the stick to avoid damage which may cause leakage of fluid.
Yes, once the indicator turns white, it is time to change it as from this point on, it will only continue working for maximum one week. Depending on the area of usage and the temperature, the stick will last longer or end sooner.
Yes, handbag/backpack are an area of high-risk germs. It will support to keep your belongings sanitized.
Dr. Clo is not a toy nor suitable for human consumption. While it is recommended to place Dr.Clo in the child’s bedroom, strollers and school bag, please ensure it is out of reach and children do not play or eat/bite it. In case this happens, please consult a doctor.
Yes it’s appropriate for them including those with allergies to use Dr.Clo Disinfectant Stick for stronger protection as it leaves no residue or scent. Immunity of elderly and chronic patients are at a higher risk of weaker immune system and might face higher risk of bacterial infection due to frequent hospital or clinic visits.
Falling sick and catching diseases depend on a person’s daily hygiene habits as well as on a person’s immunity. We highly recommend to frequently wash your hands, avoid touching eyes, nose and mouth, shaking hands with others. These are good habits to have every day.
Most in-stock items ship within 48 hours of ordering; however, items purchased during the weekend may take up to 72 hours to process. The expected ETA for local shipment within UAE is 3-5 working days with an amount of AED 5.00 charged as delivery fee. International shipment will be dealt via a service provider such like (DHL, ARAMEX etc.) exact charges will be charged to the client.
During promotions or holidays, this is subject to extension due to high volumes of shipping. Our warehouse ships Sunday to Thursday. If you have any questions regarding shipping or your order, please contact us at [email protected]
Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments.
Occasionally items may be temporarily out-of-stock or back ordered. You will be notified in either instance and will be provided an approximate date of shipment.
Any shipping delays will be communicated to you at the time of your order.
If you have any questions or concerns regarding shipping your order, our Customer Care Specialist will be happy to assist you. Please feel free to contact us at [email protected]
We are available to assist you Sunday through Thursday, from 9 am - 5 pm (GST).
Damage in Transit
In the case that you receive an item that has physical damage that occurred during shipping, please notify us within 48 hours of when the item was received and you will be taken care of immediately. Please email us at [email protected] with the photos and explanation of damages. Once reviewed, we will get a replacement to you as quickly as possible.
We are not able to cancel orders for in-stock merchandise once it has been transmitted to our fulfillment center.
When you submit your order online, it is instantly entered into our database, and your payment is verified by our system. Orders are transmitted to our warehouse several times a day, after which they can no longer be modified in any way.
You’ll hear a cracking sound when you bend the stick, the ampoule is broken and vitalisation starts in around 3 hours. The stick will turn light yellow in 24 hours. Do not repeatedly bend the stick to avoid damage which may cause leakage of fluid.
The maximum effectiveness of Dr. Clo Disinfectant stick is 50 days but the usable period varies according to environment temperature. If the surrounding is warmer, the stick will deplete sooner and needs to be replaced. After the device indicator turns transparent, its efficacy will still last up to a minimum of one week.
You might put it in your bags for disinfection of bag interior. If you need environmental disinfection, please place it in indoor area open-air for maximised effectiveness
The main ingredient of Dr. Clo Disinfectant Stick is chlorine dioxide within safe volume of use, and it doesn’t contain any harmful chemicals or carcinogens. It’s safe for baby and children use in baby rooms, hang onto baby strollers or children’s backpacks. Please keep an eye on your children that they won’t play as toy or bite to avoid damage and leakage.
Immunity of elderly and chronic patient is weaker in general, they might face higher risk of bacterial infection because of frequent visit of hospitals or clinics. It’s appropriate for them to use Dr. Clo Disinfectant Stick for stronger protection.
Dr. Clo Disinfectant Stick’s bactericidal power is most effective in indoor or sealed areas, can cover areas within 15 square meters in maximum to reduce origins of infection. However, it also depends on the immunity and hygienic habits of the users, e.g. washing hands frequently, avoid touching eyes, nose and mouth before washing hands etc.