Exchange and Refund Policy

Thank you for shopping at drclo.ae, we hope you enjoyed your experience!

RETURNS

If you are dissatisfied with your purchase for any reason, products can be returned within 5 days of purchase, in original condition and packaging, unused, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase.

Returning Items

In order to best serve you please follow the instructions below:

Please email us at [email protected] with the following information

  • Your Order number or Tracking number of your shipment
  • Item # / Item name
  • Condition of the item (ex: Brand New Sealed, Open Box New, Used, Defective)
  • The reason for your return
  • Please indicate whether you would like an exchange, store credit or a refund.
  • Photographs of the damaged products

EXCHANGES

If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so if you contact us within 5 days from the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you for the first time, if any additional exchanges requested the cost of shipment would be charged to the you.

The return shipping costs required to ship the item back to us are paid by the customer. Once the item is returned to our facility and inspected by our staff, the new item will ship out.

Note: Once an order is placed, promo codes cannot be exchanged for another promo code or offer.

We will not accept any exchange for products if the original packaging has been opened, damaged, soiled or tampered with. Original shipping and handling costs are non-refundable unless the items are defective or damaged for which we may require images for proof of damage to be sent.

 

Proof of Purchase of Eligible Items

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items.

For your convenience, we will accept the following as proof of purchase:

– Gift Receipt

– E-Receipt

– Original Packing Slip

– Gift Packing Slip

– Order Number

 

Ship Returns to:

Address : Al Qusais Industrial Area,

Dubai, United Arab Emirates

Email : [email protected]

Phone 1 : +971-555519322

Phone 2 : +971-552328019

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